TERMS & CONDITIONS

By visiting our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please refrain from using our services.

We strive to ensure that all product information, descriptions, pricing, and availability are accurate and up to date. However, we reserve the right to modify, discontinue, or limit products at any time without prior notice.

Product images are provided for illustrative purposes and may vary slightly from the actual items received.

All prices displayed on our website are subject to change without notice. Payments must be completed through our approved and secure payment methods before an order can be processed.

We reserve the right to refuse or cancel any order if fraudulent activity, pricing errors, or unauthorized transactions are suspected.

We work with trusted shipping partners to deliver your orders as efficiently as possible. Estimated delivery times are provided for convenience and may vary depending on location, weather conditions, and carrier operations.

Balance is not responsible for delays caused by third-party shipping providers or circumstances beyond our control.

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to our Return Policy.

Products must be returned in their original condition and within the specified return period. Certain items may not qualify for returns due to hygiene or safety reasons.

When creating an account, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.

You agree to provide accurate, current, and complete information and to notify us immediately of any unauthorized access or security concerns.

By using our website, you agree not to :

Violate any applicable laws or regulations.
Use the website for fraudulent or unlawful activities.
Attempt to interfere with website functionality or security.
Copy, reproduce, or distribute our content without permission.
Submit harmful, offensive, or misleading information.

We reserve the right to suspend or terminate access to users who violate these conditions.

All content on the Balance website, including logos, product names, text, graphics, images, designs, and other materials, is the intellectual property of Balance and may not be used, copied, or reproduced without written permission.

Unauthorized use of our materials may result in legal action.

Balance shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

While we strive to provide accurate information and high-quality products, customers are responsible for using products according to the provided instructions and recommendations.

Our products are intended for cosmetic and personal care purposes only. Information provided on this website is for general educational purposes and should not replace professional medical advice.

If you have specific allergies, scalp conditions, or health concerns, we recommend consulting a qualified healthcare professional before using any product.

Our website may contain links or integrations with third-party services, including payment providers, shipping companies, and social media platforms.

We are not responsible for the content, policies, or practices of these external services, and users interact with them at their own discretion.

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective immediately upon publication on this page.

We encourage customers to review these terms periodically to remain informed about their rights and responsibilities.

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable within the jurisdictions where Balance operates, without regard to conflict of law principles.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our customer support team.

Email: support@balance.com
Phone: +1 (000) 000-0000

Thank you for trusting Balance as part of your hair care journey.