PRIVACY POLICY

To provide you with the best possible experience, we may collect certain information when you interact with our website, including:

• Personal details such as your name, email address, phone number, and shipping information.
• Payment and billing information necessary to process your orders securely.
• Information about your browsing activity, preferences, and interactions with our website.
• Communications you send to our customer support team.

We only collect information that helps us improve our services and deliver a better shopping experience.

The information we collect allows us to:

• Process and deliver your orders efficiently.
• Provide customer support and respond to inquiries.
• Personalize your shopping experience and product recommendations.
• Send updates regarding promotions, new launches, and exclusive offers when you choose to subscribe.
• Improve website functionality, performance, and overall user experience.

We do not sell or rent your personal information to third parties.

Your payment information is processed through trusted and secure payment providers.

Balance does not store complete credit card details on our servers, and all transactions are protected using industry-standard encryption technologies.

We continuously work to maintain a safe and secure shopping environment for our customers.

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us remember your preferences, understand how visitors use our website, and improve our services over time.

You may choose to disable cookies through your browser settings, although some website features may not function as intended.

If you subscribe to our newsletter, we may occasionally send you product updates, special offers, educational content, and promotional campaigns.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every message or by contacting our support team.

We only share information with trusted service providers that help us operate our business, including :

Payment processing companies.
Shipping and logistics partners.
Marketing and analytics platforms.
Customer support providers.

These partners are required to maintain the confidentiality and security of your information and may only use it to provide services on our behalf.

Protecting your personal information is one of our highest priorities. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, misuse, or alteration.

While no online platform can guarantee complete security, we continuously improve our systems to provide a safe experience for every customer.

Depending on your location, you may have the right to :

Access the personal information we hold about you.
Request corrections to inaccurate information.
Ask us to delete your personal data.
Withdraw consent for marketing communications.
Request a copy of your stored information.

To exercise any of these rights, please contact our customer support team.

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors without parental consent.

If we become aware that such information has been collected, we will take appropriate steps to remove it promptly.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page along with the revised effective date. We encourage customers to review this policy periodically to stay informed.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our customer support team.

Email: support@balance.com
Phone: +1 (000) 000-0000

Thank you for trusting Balance as part of your hair care journey.